The processing of all orders takes between 1 and 3 working days. Once the order has been dispatched, the lead time is 6 to 8 days.
Quality control is our top priority, but we recognise that it is possible for problems to slip through the cracks - if you have a problem with your order, we will happily replace it free of charge.
All our products come with a free 1 year guarantee from the date of delivery. This covers manufacturing defects. Our guarantee does not cover normal wear and tear, faults due to negligence in use/handling etc.
You can receive a full refund for your faulty item within 30 days of delivery. After the first 14 days, we can only offer an exchange or credit note.
Above all, we want you to be happy with your purchase! If something doesn't look or feel right, email us at info.jameshollowayoutlet@gmail.com and we'll fix it!