Refund policy

Above all, we want you to be satisfied with your purchase! If something
doesn't look or feel right, send us an e-mail to
info.jameshollowayoutlet@gmail.com and we will fix the problem!
Remember that our policy is only 30 days for exchange/refund requests.
refund requests. If 30 days have passed since you purchased the
purchased the item, unfortunately we cannot offer you an exchange or refund.
refund.
Please also remember that when you place an order, this
means that you accept all of the following conditions:

If your product is defective, you do not have to return the original product.
but we will send you a replacement product free of charge.
For hygienic reasons and due to the individualisation of our
customisation of our products, we will not offer an exchange or a full refund
unless there are major problems with the product you receive.
you receive.

This is where the item is located:
STOREFRONT/TRACK V.SHOPIFY.COM SESSION
_FBP THIS WEBSITE 90 DAYS
It differs significantly from the description or preview that
you have seen;
Damaged due to defects in our factory or by the carrier; or
carrier;
Not what you ordered;
Please note that in other cases (not mentioned above) we only offer a partial
offer a partial refund (excluding shipping costs).

NOTICE:
Offers refunds or exchanges on products purchased during a sale or promotion.
purchased during a sale or promotion.
We do not give refunds (without a dispatch of the goods to our warehouse) in cases of
warehouse) in cases of error on either side such as
Incorrect sizes, patterns, colours, etc.

Failure to preview the design to see if it is designed
correctly (as all our print files are automatically generated in exactly the same
same way as our website preview),
so please check your order carefully before proceeding to checkout,
to make sure your order is correct.

If you wish to make a complaint, please send us an email
to info.jameshollowayoutlet@gmail.com and provide the following information
(this is mandatory):

• Order number
  - Video/image of the faulty product
  - If your complaint concerns a printing error, you must enclose a photo
  of the error.
  - If your request concerns the size or position of the print,
  place a tape measure, stick or ruler on the affected images.
  images.
  - If any part of your product is missing, send us a photo of the
  envelope of the package you received, including the shipping label, so we can
  shipping label so that we can send it to our production department to
  to investigate the issue.
  - Full delivery address
  - Contact telephone numbe Our support team will review the photos/videos you sent of the defective product. of the defective product. If the product is valid, we will return it to you at no
  additional costs. In the rare case that it is not practically
  possible to send a replacement product, we will refund you the full cost of the
  cost of the eligible product (including shipping costs).
  Cancellation of an order is only valid for 24 hours after purchase
  if the shipment has not yet taken place.