contact information

If you have any complaints or are not satisfied with the product
with the product, you can return your order within 30 days,
if it meets the requirements stated at the bottom of the page. After
receipt of the return, the purchase price will be refunded to your account within 30 days.
refunded to your account.
If the product is damaged or the packaging is more damaged
than is necessary for the use of the product, we may pass this
pass this depreciation on to you or not accept the return request.
accept the return request. Please handle the product with care and make sure it is well
make sure it is well packaged when you return it.

The following goods are excluded from the right of return:
- Customised goods.
- Consumables such as lamps, batteries, various types of gels
and liquids.
- Items that cannot be returned for hygienic reasons, such as earplugs
such as earplugs, headphones, underwear and swimwear.
- Opened cosmetics and personal care products.
- Items that are damaged or incomplete, this also applies to items
where the packaging is missing.
- Items received free of charge (e.g. the free product in a 1+1 free offer).
free offer).
Simple returns in 3 steps
Step 1: Send us an e-mail to 
Try to include a few important points in the email as completely as possible
as complete as possible:
1. why you want to exchange or return the parcel.
2. any pictures for clarification.
If the request is approved, we will send you the return form info.jameshollowayoutlet@gmail.com
to you.

Step 2: Send your order 
Send the items together with the completed return form
return form to the address indicated on the form.
Make sure you label the parcel with a track & trace code.
on the parcel. As the sender, you are responsible for the costs of the return
and we do not want any misunderstandings. Send the
proof of Track & Trace to info.jameshollowayoutlet@gmail.com 
Step 3: Receipt of the purchase amount in your bank account
After receipt of the return, the purchase price will be credited to your account within 30
credited to your account within 30 days.
The costs for returning the goods to our warehouses in China are always
always borne by the sender of the consignment.